Accessibility

The Quebec Port Authority undertakes to make all reasonable efforts to offer its users living with situations of disability the same possibility of access to its services.

The Authority has publised its accessibility plan and feedback process to promote inclusiveness and participation for all.

The Authority values feedback from its employees, partners and citizens regarding their experience with the Authority, we invite you to submit your questions or suggestions, for improvement, to:

The Authority’s Director of Community Relations is responsible for receiving comments on the accessibility plan and any related issues.

By phone : 418 263-3830 and mention that you wish to contact the Community Relations Department about accessibility.

By email : [email protected] with the word Accessibility in subject.

By mail :

By providing a forwarding address.

For comments made by emails or post, an acknoledgement of receipt will be sent within five (5) working days of receipt, with the exception of anonymous feedback.

Anyone wishing to remain anonymous may provide feedback on accessibility anonymously. Only Authority staff and those directly involved in the Authority’s accessibility improvement process will receive feedback.

If you would like to receive this accessibility plan in another format, please note that a version is available at the Administration reception desk at 150, Dalhousie street.

You can also request an alternate format of the accessibility plan and request an alternate format of the description of the feedback process (e.g.: print, large print, braille, audio format, electronic format that is compatible with adaptative technology that is intended to assist persons with disabilities) via the Director, Community Relations. In the case of a request for a plan in braille or audio format, a delay of forty-five (45) days following receipt of the request must be taken into account. In the case of a request for a plan in any other format, a delay of twenty (20) days applies.

The Authority aims to improve access to Web content and services for all customers, including people with a situation of disability and the elderly with diminished capacities due to ageing. In this way, people can perceive, understand, navigate and interact with this website.

To this end, the Authority strives to ensure that its website, including the content, complies with the Web Content Accessibility Guidelines (WCAG), except where this is impraticable.