Customer Service
Customer service office
The Port of Québec and its partners are dedicated to offering a full range of services to cruise lines and their passengers. This dedication to excellent customer service helps make stopovers, embarking, and disembarking in Québec City a highlight for cruise passengers.
Luggage Check
- Open from 8 a.m. to 5 p.m.
- Disembarking passengers only
- CAN$10 (payment by card only)
Restaurant inside Cruise Terminal 84
Customs
This service is provided at the first port of entry in Canada. If you are Canadian, please contact your cruise line.
Free Wi-fi
Access is available on-site.
Car rental
Hertz
- Phone: 1-800-654-3001
- hertz.ca
Avis
- Phone: 418-872-2861
- avis.com
Budget
- Phone: 1-800-268-8970
- budget.ca
Enterprise
- Phone: 418-523-6661
- enterprise.ca
National/Alamo
- Phone: 418-877-9822
- nationalcar.ca
Taxis
Fixed rate between the Port of Québec docks and Québec City Jean Lesage International Airport: $41.40 (subject to change without notice)
Taxi Coop Québec
- Phone: 418-525-5191
- Email: [email protected]
- taxiscoop-quebec.com
Taxi Québec
- Phone: 418 525-8123
- Email: [email protected]
Vélo Taxi
Try something unique and take a bike taxi! Flat rate of $15 or $20 depending on destination.
Reservations:
- Phone: 418-655-5836
- Email: [email protected]
Train
Via Rail
- Phone (toll-free): 1-888-842-7245
- viarail.ca
Public transit
Route 11 winds its way through Old Québec.
CAN$3.75 (US dollars accepted)