Information for local businesses

Welcoming Cruise Passengers

Local businesses play an essential role in welcoming cruise passengers and crews to our beautiful Québec City. The cruise industry is a core part of the tourism ecosystem, and we want to help you make the most of it.

The popularity of our destination with cruise passengers has created exceptional exposure for Québec City and led to major economic benefits for the region. In fact, in 2019, the cruise industry generated $106 million in economic spin-offs for our region. Each stopover passenger and destination passenger represents average revenues of $111 and $329 respectively for retailers and hoteliers.

How can we give cruise passengers a warm welcome to our city?

Do you work directly or indirectly with international cruise passengers? Are you a tour guide, a receptionist, a cab or bus driver, a salesperson, or a security guard? This French-language training video will help you better understand the cruise business and offer better service to the people visiting our beautiful area.

Cruise the St. Lawrence has put together a 20-minute e-learning course d’une durée d’environ 20 minutes à propos de l’industrie des croisières internationales. on the international cruise industry. You’ll be asked a few questions as you learn. Make sure to watch the video so you can answer! Know when ships are arriving.

Tips for welcoming cruise passengers 

  • Keep ship arrival times in mind when setting your hours;
  • Be warm and friendly when greeting visitors;
  • Speak English or at least learn a few typical words and phrases to encourage communication.