Incident Reporting

Please note that these reports are processed twenty-four hours a day, seven days a week.

To report any environmental incident or concern regarding port operations, send us an email at [email protected].

Process for Handling Reports

Table of processing times according to the incident reporting process
Incident reporting process

Receipt of incident report

  • Processed 24/7

Intervention

  • On-site observation
  • Data collection (sound/video)

Information retrieval

  • Investigation among operators
  • Data pooling

Findings

  • Identify the causes
  • Determine immediate or anticipated solutions to be implemented

Response transmittal

  • Response sent to the complainant
  • Added to the incident report registry
Processing times

Immediate processing

3 to 5 business days

7 business days