Incident reporting
To report any environmental incident or concern regarding port operations:
- By email: [email protected]
- By voicemail: 418 263-3830
Incident reporting process
Processing times
Receipt of incident report
- Processed 24/7
Intervention
- On-site observation
- Data collection (sound/video)
Immediate processing
Information retrieval
- Investigation among operators
- Data pooling
Findings
- Identify the causes
- Determine immediate or anticipated solutions to be implemented
3 to 5 business days
Response transmittal
- Response sent to the complainant
- Added to the incident report registry
7 business days
Please note that these reports are processed twenty-four hours a day, seven days a week.
For general information, please contact us at 418 648‑3640 or send us an email at [email protected].